Case Study: SWISS achieves data-driven flight optimization and Swiss Franc 1 million in savings with Google Cloud Platform

SWISS Making air travel more sustainable and improving operational quality with Google Cloud

SWISS, part of Lufthansa Group, needed a better way to optimize flight operations across crew, passengers, aircraft rotations, and technical data while improving efficiency, sustainability, and customer experience. To solve this, SWISS partnered with Google Cloud Platform and used its cloud and operations research capabilities to build the Operations Decision Support Suite (OPSD), with BigQuery and AI/ML tools to centralize data and support automated decision-making.

Google Cloud Platform helped SWISS automate optimization scenarios for rotation planning and passenger management, enabling operations controllers to approve changes in just two clicks. The results were strong: SWISS saved more than Swiss Franc 1 million in 14 weeks, optimized about 50% of network flights, and achieved a 90% acceptance rate for optimization recommendations, while also reducing fuel use, carbon footprint, and missed connections.

Swiss

Christian Most

Head of Project Operations