Case Study: Mystifly achieves faster customer onboarding and self-service support with Google Cloud Platform

Streamlining customer onboarding and supporting with Google Cloud GenAI

Mystifly needed to streamline customer onboarding and reduce support friction for its Smart Selling Platform (SSP) Manager, where users often had questions about configuration and setup. To address this challenge, Mystifly worked with Google Cloud Platform to introduce GenAI-powered self-service support through an AI chatbot called Mystic.

Google Cloud Platform helped Mystifly implement Mystic using Google’s large language models and documentation stored in Google Cloud Storage, enabling instant, accurate answers from internal knowledge sources. The result was faster customer support and smoother onboarding, with users able to resolve questions on their own in seconds instead of waiting for help.

Mystifly