Case Study: Set Sail achieves 99.95% service availability and lower operational costs with Google Cloud Platform

Set Sail Supporting timely and efficient customer care with highly reliable AI chatbots

Set Sail, a Hong Kong-based SaaS provider, needed a scalable and reliable infrastructure to support its AI-powered omni-channel contact center services amid unpredictable traffic spikes, while also keeping operations lean with a small DevOps team. The company turned to Google Cloud Platform, using services like Google Kubernetes Engine (GKE), Cloud Run, Cloud Functions, and Cloud Build to power its customer service and sales automation products.

Google Cloud Platform implemented autoscaling, serverless computing, and CI/CD automation to improve reliability, security, and efficiency. As a result, Set Sail achieved 99.95% service availability, avoided downtime during traffic surges, prevented disruption from cyberattacks, reduced operational costs by $100,000 per year, and would have needed 15% more staff without the automation tools.

Set Sail

Sunny Wong

Co-Founder