Case Study: Saúde iD achieves better customer experience and higher sales conversion with Google Cloud Platform

Saúde iD Relying on Google Cloud’s OCR technology to improve customer experience

Saúde iD, a marketplace connecting patients, physicians, and healthcare organizations, needed a more scalable way to manage its growing platform and medical-order workflows. Before moving to the cloud, it lacked a centralized view of its infrastructure, which made it harder to build new products, scale applications, and digitize large volumes of medical orders. Saúde iD chose Google Cloud Platform to support its cloud migration and OCR initiative.

Google Cloud Platform implemented AI-based OCR capabilities using Vision AI and Document AI to recognize and organize information from medical orders through APIs and integrate it with Saúde iD’s applications. The solution improved user engagement, strengthened customer support performance, and increased sales conversion rates, while helping the company process orders more efficiently and generate business-ready insights.

Saúde iD

Cássio Henrique Resende Reis

Data Scientist