Case Study: Ruangguru achieves scalable 99%+ availability and teacher trust with Google Cloud Platform

Ruangguru wins trust of teachers and tutors in digital education services with Google Cloud

Ruangguru is an Indonesian edtech provider that connects students, teachers and tutors through a tutoring marketplace, mock exams, chat-based help and video lessons. The company’s challenge was convincing teachers, tutors and education officials to move from manual, paper-based processes to a reliable digital platform — requiring high availability, fast scalability to handle spikes of up to 10,000 concurrent users, and a consistently error‑free experience.

Ruangguru migrated and re‑architected key services on Google Cloud Platform (App Engine, Compute Engine, BigQuery, Dataflow, Pub/Sub), moving to managed infrastructure and data pipelines to improve scalability and reliability. The result: support for about 2.5 million students and 100,000 teachers, 99%+ availability, far fewer outages, faster deployments, lower operational overhead (one sysadmin), new distribution partnerships and stronger teacher/tutor trust in the platform.

Ruangguru

Agung Firdaus

VP Engineering