Case Study: Quantum Metric achieves 15% average e-commerce revenue recovery with Google Cloud Platform

Quantum Metric Recovering lost revenue with digital experience analytics

Quantum Metric captures browser and mobile user behavior to help enterprises recover revenue lost to broken or frustrating digital experiences — a problem that can cost retailers an average of 15% in sales. To meet performance, scale and enterprise security requirements while analyzing massive volumes of interaction data, the company needed a cloud solution that could query petabytes of data in seconds and support rapid, on-demand CPU-intensive processing.

Quantum Metric migrated to Google Cloud Platform and uses Google BigQuery, Cloud Functions, Compute Engine and Cloud Storage to run real‑time and retroactive analyses at scale. The move delivers near‑instant insights that speed sales cycles (closing deals up to 3x faster), drives 50% business growth for Quantum Metric, increases customers’ e‑commerce sales by about 15% on average, cut hosting costs roughly 50%, and meets enterprise compliance standards (SOC 2, ISO 27001); individual customers have recovered tens of millions in lost revenue.

Quantum Metric

Mario Ciabarra

Founder & CEO