Case Study: Pepkor achieves near-zero downtime and faster deployments with Looker

Pepkor - Customer Case Study

Pepkor’s PEP parcel service, PAXI, had outgrown its original on-premises monolith and was struggling with reliability, scalability, and slow deployment cycles. The team needed a more agile, stable platform that could support high transaction volumes and better data-driven operations. Although the case study centers on Google Cloud, PEP also used Looker Studio for live dashboards and real-time visibility into business data.

Pepkor rebuilt PAXI as a cloud-native solution with Google Cloud, using microservices, Cloud Run, API Gateway, Security Command Center, BigQuery, and Looker Studio to modernize operations. The result was near-zero downtime in the first year, deployments increasing from quarterly to up to three times a week, and a rapid disaster-response solution that saved about R155,000 during the Durban floods. With Looker Studio enabling self-service analytics, business teams became more independent and agile.

Pepkor

Francois Hayward

IT Executive of Customer & Digital Solutions