Case Study: Metrovacesa achieves 24/7 multilingual real estate support with Looker

Metrovacesa - Customer Case Study

Metrovacesa, a century-old Spanish real estate company with a portfolio of over 27,100 homes, needed a way to deliver personalized, immediate service at enterprise scale. Its manual lead-qualification process was struggling to handle about 4,500 monthly portal leads, and weekend inquiries—despite often converting better—were frequently missed. The challenge was to modernize the home-finding journey and provide 24/7 multilingual support for buyers.

Using Looker as part of its Google Cloud-based solution with Lutech, Metrovacesa built an AI-driven architecture to streamline complex real estate interactions and turn conversations into market intelligence. The implementation helped capture €70 million in business, improved responsiveness, and enabled more effective lead handling at scale.

Metrovacesa

Silvia Díaz

Marketing and Communications Lead