Case Study: L.L.Bean improves customer experience and IT efficiency with Looker

L.L.Bean Modernizing the IT architecture at a 105-year-old retailer

L.L.Bean, the outdoor retailer, needed to modernize its IT infrastructure and improve customer experiences across channels while handling scaling challenges for inventory and customer data. Working with Looker and Google Cloud technologies, L.L.Bean aimed to move away from its on-premises systems and support faster, more reliable digital experiences.

Looker and Google Cloud helped L.L.Bean migrate key web applications to a cloud-based front-end architecture, use scalable database capabilities for inventory updates, and pre-aggregate customer purchase history data. The result was significantly faster page rendering, lower bounce rates, more consistent response times, and fewer timeouts, while also giving L.L.Bean the ability to scale capacity up or down as needed for peak shopping periods.

L.L.Bean

Randy Dyer

Enterprise Architect