Case Study: LivePerson achieves independent team self-service and hundreds of thousands in infrastructure savings with Google Cloud Platform

LivePerson Managing a leading brand-to-consumer messaging platform

LivePerson, the maker of the LiveEngage messaging platform, helps large enterprises manage real‑time customer conversations but faced growing operational complexity: LiveEngage runs on hundreds of microservices handling massive traffic and data points, and the team needed a transparent, hybrid‑cloud way to deploy and run applications without slowing developers or operations.

To solve this, LivePerson partnered with DoIT International and moved to Kubernetes on Google Kubernetes Engine, giving independent teams the ability to run applications without DevOps intervention. The switch provided hybrid‑cloud flexibility, automated autoscaling that saves hundreds of thousands of dollars annually, and a platform the company can extend with Google Cloud data services for advanced analytics and machine learning.

LivePerson

Sergei Koren

Production Architect