Case Study: Klaus achieves scalable AI-led customer service QA with Looker

Klaus Harnessing AI to deliver memorable customer experiences at scale

Klaus, a customer service quality assurance company, needed a scalable way to help hypergrowth businesses review more customer interactions without relying on slow, limited manual sampling. Using Looker as part of its Google Cloud-based stack, Klaus built an AI-led platform to support end-to-end customer service analysis and QA at scale.

Looker helped Klaus deliver a solution that ingests 100% of customer conversations, uses AI and statistical modeling to surface the most valuable interactions, and automates basic scoring so human analysts can focus on deeper review and coaching. The result was a more efficient QA process with deeper insights from far more interactions, supporting Klaus’s growth and its globally recognized customer base.

Klaus

Joonathan Mägi

Chief Technology Officer