Case Study: Iris Global achieves faster customer response times with Google Cloud Platform

Iris Global Making insurance more customer-centric by automating tasks with Google Cloud

Iris Global, part of the SANTALUCIA insurance group in Spain, needed to reduce the heavy manual workload of document management and speed up customer service. By working with Google Cloud Platform and its AI tools, including Vertex AI and Vision AI, the company aimed to automate claims document classification and free employees from repetitive tasks.

Google Cloud Platform, implemented with support from Emergya, delivered an automatic document classification solution in just 16 weeks. The system now classifies up to 80% of documents automatically, processes 30,000 documents per month, and has helped Iris Global respond to customer queries three times faster while reducing manual errors and improving employee productivity.

Iris Global

Claudia Del Grosso Ogara

Media Director