Case Study: Pizza Hut India achieves faster, trackable delivery with Looker

Increasing customer coverage and delivering pizzas on time with Google Maps and Google Cloud

Pizza Hut India, part of Yum! Brands, was struggling with manual delivery processes, slow store onboarding, limited order tracking, and a lack of customer visibility into delivery status. It needed a better way to serve tech-savvy consumers across web, mobile, voice, and in-store channels while improving efficiency and scaling faster.

Looker’s vendor ecosystem in the case was centered on MediaAgility and Google Cloud, with Pizza Hut India using Google Maps Platform and Google Cloud to digitize trade zones, enable live rider tracking, and strengthen analytics. The result was faster new-store activation in half a day instead of a month, improved delivery accuracy and customer experience, and a major drop in order-follow-up calls, helping Pizza Hut operate more efficiently and grow delivery as a larger part of its business.

Pizza Hut

Ashish Agarwal

Director Technology and eCommerce