Case Study: TEPCO Energy Partner achieves 3x better operational efficiency with Looker

Improving customer service and efficiency with Google Maps Platform

TEPCO Energy Partner, a group company of Tokyo Electric Power Holdings, needed to modernize its traditional call-center-based customer service and improve the accuracy of location data used for electricity and gas support. To support its DX initiative, the company looked to Looker-related analytics efforts alongside Google Maps Platform, aiming to create a more convenient omnichannel experience while reducing costs.

Looker is mentioned in TEPCO Energy Partner’s broader data and analysis stack, helping the company expand insights across new business areas, while Google Maps Platform APIs handled the core location conversion and address lookup work. The result was a faster, more accurate support system that tripled operational efficiency in less than two years, processed about 300,000 inquiries per month, and improved both database precision and business continuity.

TEPCO Energy

Yoshitaka Iizuka

Team Leader