Case Study: Eniax achieves better patient experience and lower no-show rates with Looker

Eniax provides an omnichannel and patient-tailored experience supported by the cloud

Eniax is a Chilean healthcare services company serving more than 350 clinics, medical centers, and hospitals across 7 countries. It needed a more flexible, scalable way to improve patient interactions, integrate and trace medical information, and reduce challenges like high no-show rates and inconsistent support experiences. Eniax evaluated cloud providers and chose Looker/Google Cloud solutions to support its omnichannel, AI-driven patient care model.

Looker/Google Cloud helped Eniax centralize infrastructure management and scale its services using tools such as Compute Engine, Cloud Storage, BigQuery, and networking products. The results were strong: uptime improved, operating costs fell, outpatient care satisfaction reached 98% in the first month, and the patient no-show rate dropped by 50%. Eniax also expanded Patricia to serve over 5 million patients across six communication channels.

Eniax

Milan Didara

Co-founder and CEO