Case Study: Dialpad achieves 443% growth and faster time-to-market with Google Cloud Platform

Dialpad Empowering the anywhere worker with Google Cloud

Dialpad is a cloud communications company that replaces traditional desk phones with voice, video, messaging, and conferencing accessible from any device. As a fast-growing startup, Dialpad needed scalable infrastructure to move quickly to market, process vast volumes of call data, and support larger enterprise customers while keeping development teams lean.

Dialpad built its frontend, user data, call routing, and analytics on Google Cloud Platform—using App Engine for autoscaling, Pub/Sub and Dataflow for ingestion, Datastore for storage, BigQuery for fast analytics, and Cloud ML APIs for transcription and sentiment. The result: 443% revenue growth in three years, roughly doubled developer productivity, faster weekly releases, improved call quality and insights, and the ability to serve enterprises with 20,000+ users without doubling headcount.

Dialpad

Craig Walker

Founder and CEO