Case Study: Cake Digital Bank achieves AI-powered digital banking growth with Google Cloud

Creating a 'Next GenAI Bank' with Vertex AI

Cake Digital Bank, a Vietnam-based digital bank launched in 2021, wanted to become a “Next GenAI Bank” by embedding AI across back-office operations, risk management, and customer experience. It needed a scalable cloud architecture to support fast growth, rapid loan and card approvals, fraud detection, biometric security, and personalized customer engagement.

Using Looker alongside its Google Cloud stack, Cake Digital Bank built a data-driven foundation for smarter decision-making and customer personalization. The result was rapid scale: the bank acquired 4.6 million customers in under four years and was able to speed up key services, including approving loans and credit card applications in just two minutes, while improving fraud detection and user experience.

Cake Digital Bank

Jay Tu The Hien

Chief Technology Officer