Case Study: Converga achieves seamless remote management and unified communications with Google Cloud Platform

Converga employees stay in touch with Chromebooks and G Suite — any time, anywhere

Converga, an Australian business process outsourcing firm with about 1,300 staff across 150 customer locations, faced challenges keeping field-based teams connected and productive due to unreliable customer networks and frequent in-person check-ins by account managers. The company needed a simple, centrally managed solution to bridge onsite and offsite communications and unite dispersed employees.

Converga rolled out Chromebooks and G Suite on Chrome Enterprise—deploying devices at 50+ customer sites and connecting 500+ employees—using cloud tools like Google Docs and Hangouts and integrating existing apps via Citrix XenApp. The change delivered instant two-way communication with headquarters, streamlined remote management, and reduced costs by avoiding app rewrites and complex hardware.

Converga

Douglas Grgas

General Manager of IT