Case Study: Car Next Door achieves data-driven workflows and faster customer support with Google Cloud Platform Looker

Car Next Door Delivering company-wide data-driven workflows

Car Next Door, an Australian peer-to-peer car rental company, was struggling with a homegrown analytics system that slowed product development, created inconsistent metrics, and forced the team to spend too much time handling data requests instead of improving the customer experience. The company turned to Google Cloud Platform’s Looker to make trusted data accessible across the business and reduce reliance on developers.

With Google Cloud Platform’s Looker, Car Next Door built company-wide, data-driven workflows for support, fleet management, marketing, and product teams. The results included 85% faster support ticket resolution, a 97% increase in efficiency for adding new datasets, and closing a 10% product usage gap, while also enabling faster responses to weather-related risks and helping drive more bookings and better customer engagement.

Car Next Door

Kate Trumbull

Communications Director