Case Study: Bugsnag achieves 50–60% faster performance and scales to 1B+ crash reports/day with Google Cloud Platform

Bugsnag Evolving from bug reporting to application stability management

Bugsnag, founded in 2012 in San Francisco, provides automated crash detection for web, mobile, and server applications. As its customer base grew, so did error volume—individual crash reports can be up to 1 MB and Bugsnag has ingested as many as 1 billion reports in a single day, producing traffic spikes of up to 100x. Their previous cloud provider couldn’t scale fast enough, causing lost events and limiting Bugsnag’s ability to deliver the full context customers need to prioritize fixes and evolve beyond basic bug reporting.

In early 2017 Bugsnag migrated to Google Cloud Platform, running databases on Compute Engine, containerized services on Google Kubernetes Engine, crash data in Cloud Storage, and service-to-service calls with gRPC. The move cut query times from seconds to hundreds of milliseconds, sped overall performance 50–60%, and enabled handling 1B+ crash reports per day and 100x traffic spikes. The improved scalability and support also made possible the Releases dashboard (handling 10–100x more data), new product features, and broader business growth.

Bugsnag

Simon Maynard

Co-founder and Chief Technology Officer