Case Study: Better Business Bureau (eastern MA, ME, RI & VT) achieves major IT cost savings and faster, more secure service with Google Cloud Platform

Better Business Bureau serving eastern MA, ME, RI & VT uses Chromebooks for better service

The Better Business Bureau serving eastern Massachusetts, Maine, Rhode Island, and Vermont — an independently owned nonprofit office of about 50 staff — needed to deliver fast, secure consumer support without a dedicated IT department while relying on Windows-based equipment. They sought a low‑maintenance, secure computing platform to protect confidential data and reduce IT hassles.

The office replaced Windows PCs with Chromebooks and Chromeboxes (with Chrome Enterprise Upgrade) and adopted G Suite, gaining sandboxing, encryption, and cloud-based collaboration. The shift eliminated local email and document servers, cut maintenance and server costs, saved roughly $900 per seat, improved staff response times, and became a cloud-adoption model for other BBB offices.

Better Business Bureau

Lisa Ventura

Vice President of Accounting and Administration