Case Study: Tiket.com achieves greater scalability and cost efficiency with Looker

Becoming one of Indonesia’s fastest-growing online travel agents with Google Cloud

tiket.com, one of Indonesia’s leading online travel agencies, needed to modernize its aging infrastructure, improve data analytics, and handle sharp traffic spikes while controlling costs. The company worked with Looker as part of its broader Google Cloud data and analytics stack to support a more customer-centric travel experience and better business insights.

Looker helped tiket.com centralize reporting and make business performance more visible in near real time, complementing its cloud migration and rebuild. With the new platform in place, tiket.com improved scalability, reliability, and performance, completed its infrastructure rebuild with zero downtime, and supported major demand peaks such as Online Tiket Week. The result was a more personalized customer experience and infrastructure that could support 15x revenue growth, a 4x increase in active users, and a 4x rise in transactions.

Tiket.com

Firman Gautama

Vice President Infrastructure & Security