Case Study: Concord Hospitality achieves fast, low-cost employee HR access with Google Chrome

Concord Hospitality Uses Google Chromeboxes To Connect Hotel Employees

Concord Hospitality, a private hotel developer and operator with nearly 100 premium‑branded properties and about 4,900 employees, needed a way to give non‑desk staff access to HR information while keeping costs and IT overhead low. With rapid expansion and strict per‑property budgets, the company required a simple, secure kiosk solution that limited Internet access and didn’t demand heavy provisioning or support.

Concord deployed Chromeboxes in hotel breakrooms using the Chrome management console, kiosk mode, and Google Cloud Print so employees can view pay stubs, tax forms, vacation accruals and request time off. The rollout finished nearly two months early, met tight budget limits compared with $5,000 computer kiosks, required little support, and delivered fast, durable access (including a Spanish tutorial), prompting consideration of further uses like guest kiosks.

Concord Hospitality

Andrew Switala

Network Administrator