Case Study: Kia Slovakia improves employee communication and satisfaction with GoodRequest

Kia Slovakia boosts internal engagement to 85% with GoodRequest

The customer, Kia Slovakia s.r.o., a major car manufacturer and one of the largest employers in Slovakia, faced a challenge in improving internal communication and increasing satisfaction among its 3,700+ plant employees. Their outdated, print-based system for distributing important information like news and payslips was inefficient and ineffective. They engaged the vendor, GoodRequest, to develop a comprehensive internal communication mobile application for iOS, Android, and HarmonyOS to address this.

GoodRequest implemented a native mobile app that consolidated over eight functions into a single platform, featuring a dashboard for news, a calendar, payslips, a Kaizen-inspired suggestions feature, and targeted notifications. The solution was designed to be scalable, secure, and accessible, including for users with color vision deficiencies. The results were highly successful, with an 85% employee engagement rate. The app made communication significantly more efficient and faster, increased employee satisfaction and loyalty, and contributed to ecology and cost reduction by eliminating the need for printed materials.

Kia Slovakia s.r.o.