Case Study: Fitshaker creates a consistent fitness platform across web, TV, and mobile with GoodRequest

Fitshaker cuts support tickets by 35% with GoodRequest

Fitshaker, the largest online fitness center in Slovakia, faced challenges with content moderation and scaling their outdated WordPress website to meet growing user demands. They partnered with the digital product studio GoodRequest for a comprehensive solution that included UX research, design, QA & testing, and development to create a consistent digital experience across multiple platforms.

GoodRequest developed a new tailor-made website, an admin environment, an Android TV app, and mobile apps for iOS and Android, all supported by a common API. This ecosystem streamlined operations and enhanced the user experience. The results were significant, including a 35% decrease in customer support tickets, successful stabilization for over 92,000 active users, and the maintenance of a strong 4.8-star app rating without losing their SEO ranking.

Fitshaker