Case Study: Bistro.sk improves food delivery UX with GoodRequest

Bistro.sk improves UX research with GoodRequest, reaching 96% brand awareness and 540,000 customers

The customer, Bistro.sk, a leading online food delivery platform in Slovakia, faced the challenge of maintaining its market dominance amidst growing competition and changing user expectations. To improve its user experience and guide strategic product decisions, Bistro.sk partnered with vendor GoodRequest to conduct comprehensive UX research on its mobile application.

GoodRequest implemented a two-phase UX research process, beginning with quantitative data collection through surveys and analytics, followed by qualitative user research via in-depth interviews and usability testing. This approach identified key problem areas and user needs within the application. The research provided Bistro.sk with actionable recommendations to enhance the user experience, supporting fact-based decisions to improve usability and drive growth for the platform, which had previously been acquired for €50 million.

Bistro.sk