Case Study: BENU improves pharmacy privacy and shortens queues with GoodRequest's self-service kiosks

BENU speeds pharmacy pickups to 2 hours with GoodRequest

The customer, Benu, a pharmacy chain, faced the challenge of long in-store lines and a lack of customer privacy for sensitive health-related transactions. They partnered with the vendor GoodRequest to develop a self-service digital solution that would integrate into the pharmacy environment and alleviate these pressures.

GoodRequest designed and built production-ready Android applications for a customer-facing self-service kiosk and a pharmacist's tablet. The solution streamlined common tasks like checking product availability and placing orders, giving customers more privacy and independence while freeing up staff. For Benu, this created a more scalable and consistent branch experience and provided the technological foundation to expand features in the future.

Benu