Case Study: Sure Property Group saves time and cuts admin with Goodlord

How Sure Property Group eliminated "dead time" when out and about

Sure Property Group, a South West lettings agency with 2–10 staff, partnered with **Goodlord** in 2019 to cut admin time and reduce “dead time” when team members were out of the office. They also wanted to improve the experience for landlords and tenants while supporting the business with services like tenant referencing, rent protection, legal expenses insurance, and utility switching.

With **Goodlord**, Sure Property Group streamlined tenancy workflows and automated many manual tasks, including sending compliant documents and setting up utilities. The agency says the platform saves them around **48 hours per let**, enables tenancy completion in as little as **1 day**, and automates **114 compliant documents per month**, while also helping landlords avoid periods of paying council tax and utilities without rental income.

Sure Property Group

Robert Buckley

Director