Case Study: Michael Jones Estate Agency saves time and automates lettings with Goodlord

How Michael Jones found a solution that "ticked all the boxes"

Michael Jones Estate Agency, operating across 12 branches in the South East, wanted to improve the customer experience while reducing the time spent on administration. After initially reaching out to Goodlord for Rent Protection Insurance, the team saw the potential to use the platform more broadly to streamline key parts of its lettings process without losing the personal touch.

Goodlord provided Michael Jones with a wider solution covering tenant referencing, tenant services, Rent Protection & Legal Expenses Insurance, utility switching, and tenants contents & liability insurance. As a result, Michael Jones saved an average of 1 hour per let, achieved tenancy completion in as little as 1 day, and automated 335 compliant documents per month, helping the business scale efficiently while keeping service levels high.

Michael Jones

Mark Howell

Letting Director