Case Study: Hotspur Residential saves time collecting rent with Goodlord

How Hotspur Residential saves "a good hour and a half a day" when collecting rent

Hotspur Residential, a North East letting agency, wanted to simplify its tenants’ lettings process, maintain a strong level of service, and save time on admin. The agency joined Goodlord in 2017 and later adopted Goodlord’s Rent Collection solution to help streamline its rent reconciliation and tenancy management.

Goodlord automated key parts of the rent collection workflow, including the chase cycle and payment updates, so Hotspur Residential no longer needed to check the bank multiple times a day or manually chase tenants. The result was a saving of “a good hour and a half a day,” plus an estimated 50% reduction in admin time overall, giving the team more time to develop the business and focus on landlord service.

Hotspur Residential

Justin Mathews

Director