Case Study: Ferndown Estates drastically improves tenancy timeframes with Goodlord

How Ferndown Estates "Drastically Improved" Its Tenancy Timeframes

Ferndown Estates, a Birmingham and North Solihull-based lettings agency, wanted to improve the experience for its landlords and tenants and reduce the friction involved in processing tenancies. In 2017, the customer turned to Goodlord and its tenancy processing tools, including tenant referencing and related lettings services, to streamline a key part of the lettings journey.

Goodlord helped Ferndown Estates drastically improve its pre- to post-tenancy timeframes, with tenancy completion reduced to as little as 3 days. The agency also automated 88 compliant documents sent to tenants each month, while staff reported being less stressed and able to spend more time on tenant and landlord relationships, showing a clear operational and customer-service benefit from using Goodlord.

Ferndown Estates

Ian Crampton

Director of Sales