Case Study: Complete Prime Residential London boosts lets and reduces admin with Goodlord

Complete Prime Residential London - Customer Case Study

Complete Prime Residential London, a large residential investment asset management specialist, faced significant inefficiencies in its letting process. Their challenges included time-consuming tenant referencing and administration, a high turnover of administrative staff, and error-prone manual tenancy agreements. They turned to Goodlord's platform to address these pain points and to help them stand out in a competitive market.

By implementing Goodlord, the agency streamlined its operations, reducing the administrative workload and minimizing manual errors. The solution delivered impressive results: Complete Prime Residential London increased its number of lets from 316 in 2016 to a predicted 462 in 2018 without needing to hire more administrative staff. They also reported a significant drop in tenant complaints and received positive feedback on their more professional, digital service. Goodlord was credited as being essential to achieving this growth and enhanced customer satisfaction.

Complete Prime Residential London

Sam Tabor

Associate Director