Case Study: MHG Hotels achieves higher-quality hires and reduced risk with GoodHire

MHG Hotels Adds Background Checks To Improve Quality Of Hires And Reduce Risk

MHG Hotels, a 16-property hotel development and management company, needed a reliable way to hire trustworthy employees across multiple locations to protect guests, improve service, and reduce liability. Facing high turnover and inconsistent hiring practices, MHG Hotels selected GoodHire to add standardized background checks and drug screening (including Quest Diagnostics drug testing) into their recruitment process.

GoodHire implemented an end-to-end, user-friendly screening platform with multiple background check packages, integrated drug testing, localized adverse-action guidance, and property-level billing codes. As a result, MHG Hotels now screens 100% of new hires (~770 checks/year) with turnaround times under two days (often ~30 hours), reports a 100% improvement in quality of new hires, fewer negative incidents, and about 30% fewer potentially low-quality candidates completing the process.

MHG Hotels

Camille Kauffeld

Corporate Director of Human Resources