Case Study: Syntax boosts margins and customer adoption with GoodData

Syntax boosts margins with GoodData and cuts BI costs by 40%

Syntax, a managed cloud provider, sought to expand its services beyond Oracle and SAP customers and needed to incorporate a business intelligence solution into its product suite to boost engagement and increase customer retention. Their challenge was to elevate their overall offering and drive adoption.

The solution was implemented using the GoodData platform, which powered the EmeraldVision tool. This provided a scalable, SaaS-based business intelligence solution that integrated data from ERPs and third-party sources. As a result, Syntax achieved a 98% customer satisfaction rate, realized 40% savings over traditional BI solutions, and increased customer stickiness, successfully turning their data into dollars.

Syntax