Case Study: Shift Technology achieves faster, more efficient fraud detection with GoodData's analytics platform

Shift Technology empowers insurers to automate and optimize decision-making with the help of GoodData analytics

Shift Technology is an AI-powered insurance software provider that evaluates millions of claims daily and helps insurers detect over $5 billion in fraudulent claims each year. The company faced three main challenges: tracking the financial ROI of fraud detection without clear data, measuring which AI scenarios performed best to guide improvements, and streamlining investigation processes so insurers could confirm fraud more efficiently.

By embedding GoodData’s analytics platform into its product across 100+ workspaces, Shift implemented drag-and-drop dashboards and detailed insights that surface ROI, compare scenario performance, and analyze process-phase data to reduce investigation time. The result: faster, more efficient fraud detection with a 69% alert acceptance rate and 43% of alerts closed with hard-dollar savings—delivering hundreds of millions in insurer savings and driving plans to expand the solution.

Shift Technology

Olivier Roland

Platform Product Manager