Case Study: ServiceChannel achieves operational visibility and cost savings with GoodData

ServiceChannel Fixes an Entire Industry with Analytical Insight

ServiceChannel is a SaaS platform that helps enterprises source, procure, manage, and pay for maintenance services across more than 100,000 locations and is used by over 200 global brands. While customers needed advanced analytics and benchmarking to optimize multi‑site operations, ServiceChannel wanted to focus on its core facilities‑management product rather than build and manage a BI solution itself.

To solve that, ServiceChannel embedded GoodData’s analytics in under 90 days, delivering self‑service dashboards, scorecards and benchmarks for facilities managers, procurement teams and contractors. The integration drove actionable insights and accountability (contractor scorecards, trend visibility), became the top upgrade driver, is used daily by 80% of Plus and Enterprise customers, reduced costs, improved efficiencies, and opened new revenue and innovation opportunities.

ServiceChannel

Sid Shetty

Vice President, Global Services