Case Study: ServiceChannel improves facilities management insights and contractor performance with GoodData

ServiceChannel embeds analytics in less than 90 days with GoodData

ServiceChannel, a facilities management service automation platform, faced the challenge of unlocking the power of its enormous amount of data to provide its customers with advanced analytics and benchmarks. They wanted to equip their information-hungry clients with these insights but needed to concentrate on their core platform rather than managing a BI solution. To achieve this, ServiceChannel chose to implement analytics powered by GoodData.

By embedding GoodData's advanced analytics within its service offering, ServiceChannel seamlessly integrated actionable insights for its customers. This solution became the number one reason customers upgraded their plans, with 80% of Plus and Enterprise customers using the analytics daily. The implementation empowered facilities managers to reduce costs, improve efficiencies, and gave contractors the ability to compete more strategically with data-driven insights.

ServiceChannel