Case Study: VaporVM streamlines IT service delivery with GoodCore’s customer and admin portal

VaporVM streamlines IT service delivery and manages dozens of projects with GoodCore

The customer, VaporVM, a global IT consulting and support services provider, faced operational challenges due to a lack of a dedicated platform for customer onboarding and centralized project management. To overcome these inefficiencies, they partnered with GoodCore to develop a bespoke web portal.

GoodCore built a unified platform named ManageX, featuring a customer portal for ordering services and an administrative backend for internal staff. The solution included dynamic quotation tools, integrated live chat and video calls, and Jira synchronization. This resulted in customers being able to place orders and receive quotes in minutes, while VaporVM staff gained the ability to efficiently manage dozens of complex projects through a single interface, significantly improving operational efficiency and client communication.

VaporVM