Case Study: HOTWORX boosts customer support and call handling with Goodcall AI Phone Assistant

Hotworx and Goodcall Revolutionizing Customer Support With AI

HOTWORX, a fitness studio franchise with over 400 locations, faced the challenge of balancing sales and customer support volume with limited resources. Their outdated, conventional phone system was causing them to miss opportunities and lose customers, as they struggled to service incoming calls effectively.

To solve this, HOTWORX deployed an AI phone assistant from Goodcall. The Goodcall system used skills like message-taking and directory assistance to answer calls 24/7, optimizing greetings and ensuring no call was missed. This solution allowed HOTWORX to handle thousands of calls and achieve an outstanding 85% click-through rate to their owned channels, transforming every call into a growth opportunity.

HOTWORX

Vijay Nair

Owner