Case Study: Unit City achieves faster, automated customer support with GoMage’s AI Chat Assistant

Unit City automates 100% of FAQ responses with GoMage

Unit City, a Netherlands-based relocation and visa support platform, faced a high volume of repetitive inquiries that overwhelmed its support team. To improve efficiency, the company partnered with GoMage to implement an AI Chat Assistant for automated customer support.

GoMage developed and integrated a customized, multilingual chatbot to automate responses and guide users. This solution delivered significant results for Unit City, including a 60% reduction in manual support requests, 100% automation of FAQ-based responses, and an average response time of just two seconds.

Unit City