Case Study: Bouwkampioen cuts support workload and saves €5,000 monthly with GoMage AI chatbot

Bouwkampioen cuts support workload by 60% with GoMage

Bouwkampioen, a major Belgian construction materials retailer, faced a high volume of customer support inquiries that their team could not manage efficiently. They partnered with GoMage to implement an AI chatbot solution to automate this communication and provide instant answers to common questions.

GoMage developed a customized, multilingual AI chatbot that integrated with Bouwkampioen's eCommerce systems to pull real-time data on orders, invoices, and stock. This solution resulted in a 60% reduction in manual support requests, cut the support workload in half, and generated approximately €5,000 in monthly savings for the customer.

Bouwkampioen