Case Study: IDG Direct achieves faster global calling and major cost savings with Goldfish.ie Cloud VoIP

IDG Direct - Customer Case Study

IDG Direct, a Dublin-based telemarketing and research contact center, faced a challenge when moving offices, as they were told installing traditional landlines would take up to 12 weeks. They needed a telecoms solution that could be implemented immediately, provide perfect international call quality, and reduce their significant costs. They found their solution with Goldfish.ie's cloud VoIP service.

Goldfish.ie provided a complete cloud-based system that required no hardware, allowing for instant implementation with softphones. The solution delivered excellent call quality for their global calls and integrated seamlessly with their Oracle CRM system for efficient click-to-dial and call logging. The results were substantial cost savings on international calls and the complete elimination of delays and hardware maintenance.

IDG Direct

John Moran

General Manager