Case Study: Expert Patient Program improves hybrid voice communications with Goldfish.ie

Expert Patient Program - Customer Case Study

The Expert Patient Program, a not-for-profit organization, needed to establish a new voice system during an office move. They initially faced challenges with unsuitable PBX hardware and required a reliable VoIP partner to support their operations across multiple locations and home workers. They chose Goldfish.ie for their technical expertise and SIP trunking services.

Goldfish.ie implemented a hybrid solution using their SIP trunks connected to the customer's Asterisk-based PBX for their offices and direct registration for home workers. This provided a stable and scalable platform. The customer praised Goldfish.ie's exceptional support, which resolved issues in minutes, and the invaluable real-time online control panel for managing their communications, effectively making Goldfish.ie a key part of their IT team.

Expert Patient Program

John Reed

IT Manager