Case Study: SNUGTOP streamlines dealer ordering with GoldenComm's online dealer portal

Snugtop modernizes dealer ordering and reduces fax and call volume with GoldenComm

The customer, Snugtop, an industry leader in manufacturing truck caps and tonneau covers, faced the challenge of servicing its national dealer network through outdated methods like phone, mail, and fax. The vendor, GoldenComm, worked with them to develop an innovative online ordering system to modernize their operations and reduce reliance on these inefficient processes.

GoldenComm implemented a dealer portal for Snugtop that featured a searchable product library with thousands of parts and a dynamic ordering form. This solution drastically reduced the daily volume of faxes and calls coming into the Snugtop headquarters, bringing the company into the modern age and streamlining its order management.

Snugtop