Case Study: Hardy Solutions improves knowledgebase search and customer support with GoldenComm’s AI Smart-Search

Hardy Solutions migrates 900+ knowledgebase articles with GoldenComm

Hardy Solutions, a provider of high-performance weighing solutions, faced the challenge of an obsolete and costly customer support knowledgebase platform. They approached vendor GoldenComm to migrate this content and achieve an "AI win" by improving how users find answers on their nopCommerce website.

GoldenComm migrated over 900 support articles and implemented two robust search tools using Amazon OpenSearch and Bedrock. The solution featured an enhanced keyword search and an AI-powered RAG system with a natural language chat interface. This provided customers with an "ask me anything" experience that delivers comprehensive answers while citing specific source articles, significantly improving search accuracy and user efficiency.

Hardy Solutions