Case Study: Union Gospel Mission surpasses pre-pandemic volunteer numbers with Golden Volunteer

Union Gospel Mission surpasses 3,000 volunteers with Golden

Union Gospel Mission (UGM), a nonprofit serving people facing homelessness and poverty, faced declining volunteerism and administrative burdens post-pandemic. Their challenges included fragmented data reporting, manual attendance tracking, and a poor user experience for volunteers. To centralize data and modernize their program, UGM partnered with Golden and adopted its volunteer management platform.

Golden provided a suite of solutions including Check-in Kiosks for real-time tracking, a Salesforce CRM integration, and a customizable volunteer portal with a mobile app. These tools streamlined operations and improved the volunteer experience. As a result, UGM surpassed pre-pandemic numbers, engaging over 3,000 volunteers and achieving 8% volunteer growth. They also expanded to new areas and reported high user satisfaction, with 75% of volunteers using the Golden app.

Union Gospel Mission