Case Study: Schenk UK improves customer insights and pipeline visibility with Gold-Vision CRM

Schenk UK - Customer Case Study

Schenk UK, a nationwide logistics service specializing in bulk chemical, gas, fuel, waste and powders sectors, was looking for a CRM system at the end of 2023 to strengthen customer service. The team needed live insights, a central view of customer information, accurate sales forecasting, and secure document storage, but many employees had not used a CRM before.

Gold-Vision CRM worked closely with Schenk UK to configure and implement the system and build processes used across the business. With Gold-Vision CRM, account managers now have one version of the truth, correspondence tracking gives full visibility of email history, pipeline reporting supports forecasting and board reporting, and account-related documents can be accessed in the office or on the road. Schenk UK said the support was “second to none” and that training helped ensure maximum adoption of the system.

Schenk UK

Jessica Russell

Marketing Manager