Case Study: Dura achieves streamlined customer ordering and accurate sales forecasting with Gold-Vision CRM

Dura - Customer Case Study

Dura, Europe’s leading provider of fitted garage and workshop cabinets, had been hampered by a poorly performing CRM and needed a system to manage customers, forecast and quote new work, and deliver accurate reporting on sales forecasting, sales figures and marketing results. They selected Gold-Vision CRM to provide a replacement that could integrate with their Sage accounts package, automate workflows and offer reliable customer support.

Gold-Vision CRM implemented a tailored CRM solution, configuring the system around each team member’s role, integrating seamlessly with Sage for project ordering and automating previously paper-driven processes. As a result, Dura now produces accurate sales and marketing reports, manages the customer ordering process easily, speeds up forecasting and quoting, and benefits from responsive ongoing support — all outcomes credited to Gold-Vision CRM’s solution and service.

Dura

Daniel Calvert

Marketing Manager