Case Study: Iowa Municipal Workers’ Compensation Association improves claims management with Goji Labs

IMWCA reduces claims processing time with Goji Labs

The Iowa Municipal Workers’ Compensation Association (IMWCA) needed to modernize its outdated and fragmented systems for managing workers' compensation claims. Municipal members faced delays, poor communication, and cumbersome processes. Goji Labs was engaged to provide custom web app development and UI/UX design to build a digital-first portal that streamlined workflows while securely handling sensitive data.

Goji Labs designed and developed a user-friendly portal through extensive research and a focus on clarity. The solution integrated with IMWCA's backend systems and reorganized the website's information architecture for intuitive access. This significantly reduced the time to file and process claims, improved member satisfaction and operational efficiency, and established IMWCA as a leader in digital transformation for the public sector.

Iowa Municipal Workers’ Compensation Association (imwca)