Case Study: Mainsail Lodging and Development improves frontline communication and engagement with goHappy

Mainsail Lodging and Development ensures 0% downtime during Hurricane Ian with goHappy

Mainsail Lodging and Development, a hospitality company, faced significant challenges in effectively communicating with its frontline workforce, as traditional methods like email were ineffective for employees without desk access. This left staff feeling disconnected and created barriers to quickly distributing important information. To address this, Mainsail turned to the vendor goHappy, implementing its one-way text messaging platform to improve engagement and gather employee insights.

Using goHappy's text messaging service, Mainsail was able to swiftly communicate with employees during Hurricane Ian, triaging their needs and providing essential resources. The solution proved critical for crisis management and continues to foster a more engaged workforce through features like peer-to-peer recognition and surveys. The feedback from these goHappy surveys led to tangible benefits changes, increased PTO, and leadership development programs. The partnership with goHappy has transformed internal communications, ensuring employees feel valued and supported, which directly contributes to creating better guest experiences.

Mainsail Lodging and Development